Retail Sales Support Intern

Rockland Trust Company • Rockland, MA

7d

About The Position

The Retail Sales Support Intern works with Rockland Trust’s Branch Administration team and retail banking leaders to analyze performance, support strategic initiatives, track business metrics, and contribute to results across the Bank’s retail division. The role provides practical experience in business analytics, sales strategy, customer experience, and retail banking operations. The intern also participates in collaborative summer projects with other interns to address business challenges.

The intern supports reporting and analysis, helps evaluate reporting tools, assists with administrative processes, and prepares materials for leadership meetings and business initiatives. The internship is intended to build analytical, technical, communication, and professional skills and provide exposure to career opportunities in analytics, operations, sales strategy, customer experience, banking, and management.

Requirements

• Strong Excel skills; Excel is the primary tool used in the role.
• Intermediate proficiency in Microsoft Word.
• Strong analytical and data-oriented mindset.
• Ability to understand, organize, and interpret business information.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across teams and departments.
• Ability to manage multiple priorities and meet deadlines.
• Professional presence and strong attention to detail.
• Ability to work independently while contributing positively to a team environment.
• Genuine desire to help customers and create positive experiences.
• Caring, empathetic, and service-oriented mindset.
• Interest in sales, business performance, customer experience, and banking operations.
• Commitment to supporting colleagues and contributing to team success.

Nice To Haves

• Intermediate PowerPoint skills preferred.

Responsibilities

• Retrieve, research, enter, and analyze data used to produce monthly sales and service reports.
• Collaborate on testing and evaluating new core-system reporting and related performance tools.
• Process department invoices and provide administrative support as needed.
• Assist in preparing monthly Branch Sales Reports for District Branch Sales meetings.
• Help consolidate and coordinate orders for personalized branch-related supplies.
• Support the Customer Experience database by distributing and monitoring incoming cases to help ensure timely follow-up and resolution.
• Assist with sales and customer experience campaign reporting, including daily and weekly performance updates against goals.
• Communicate best practices and key insights gathered from emails, meetings, and other business inputs.
• Support reporting and analysis for customer survey programs, including Quality Loop Customer Survey data, J.D. Power results, and competitive research initiatives.
• Validate new Business Intelligence reports against legacy reporting systems for accuracy, consistency, and reconciliation of key business metrics.
• Create presentation materials, charts, dashboards, and reporting summaries for leadership meetings, sales initiatives, training programs, and bank-wide projects.
• Assist with consolidating and preparing quarterly retail incentive reporting.
• Participate in collaborative summer projects.

Benefits

• Hands-on experience with business performance data and reporting tools.
• Exposure to retail banking operations, sales strategy, and customer experience management.
• Experience creating reports and presentations used by business leaders.
• Opportunities to improve data analysis, problem-solving, and critical-thinking skills.
• Opportunities to build confidence using Excel and business reporting tools in a professional environment.
• Opportunities to network with leaders and professionals across the Bank.
• Executive-level presentation experience through the summer intern project.
• Meaningful accomplishments to discuss on a resume and in future interviews.
• Exposure to career opportunities in analytics, business operations, sales strategy, customer experience, banking, and management.
• A respectful and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed