Retail Sales Support Associate

Teddy Baldassarre•Westlake, OH

5d•$50,000 - $55,000

About The Position

The Retail Sales Support Associate contributes to the boutique’s daily operations, client experience, and presentation. The role supports sales, operations, content production, inventory management, and other boutique activities to promote efficient workflows and an elevated guest experience. The position is intended to provide hands-on experience in luxury watch retail, boutique operations, and client relations, with a potential career path toward a Client Advisor role. The associate supports sales preparation and client handoffs, maintains merchandising areas, assists with inventory and product transfers, welcomes guests, supports repair intake and pickups, and helps coordinate event logistics and in-store content shoots. The role also includes corporate training and watch brand education, CRM training, and opportunities to take ownership of boutique functions as experience develops.

Requirements

High school diploma.
2–4 years of boutique or luxury retail sales or retail operations experience.
Strong organizational skills and accuracy when handling inventory, documentation, transfers, and client purchases.
Experience using Google Workspace, particularly Google Sheets, Docs, and Drive, for communication, recordkeeping, and operational coordination.
Ability to prioritize competing responsibilities and remain composed and effective in a fast-paced, high-volume retail environment.
Availability to work weekends and provide support during boutique events and other scheduled business needs.
Demonstrated initiative, ability to anticipate needs, and proactive completion of tasks without constant direction.
Openness to feedback, eagerness to learn, and commitment to continuous personal and professional development.
Accountability for assigned duties, follow-through on commitments, and consistent execution.
Clear, professional communication and effective collaboration with sales, operations, content, repair, and management teams.
A polished, service-oriented approach and understanding of discretion, presentation, and the client experience.
Ability to lift 50 pounds and stand for long periods, bend, crouch, and reach.

Responsibilities

Prepare purchased watches for clients by completing warranty documentation, gathering boxes and accompanying papers, and ensuring purchases are presented to a high standard.
Check that watch accessories, documentation, and presentation materials are accurate and complete before client handoff.
Provide sales floor support to help deliver an efficient client experience during high-volume periods.
Maintain the presentation, cleanliness, and organization of shop-in-shop locations, display cases, and designated merchandising areas.
Carry out visual merchandising updates and inspect display areas to maintain brand standards and an inviting boutique.
Coordinate product transfers between the boutique and warehouse with operations and content teams.
Request and facilitate routine product and supply transfers through established internal channels.
Assist with inventory handling, organization, and tracking, and support the flow of products and materials between departments and locations.
Greet walk-in clients and provide a warm, professional first impression and personalized hospitality.
Assist with beverage service and guest support during busy periods, particularly weekends and special events.
Help manage guest flow and maintain service standards during periods of high traffic.
Assist with repair intake, processing, documentation, and coordination.
Organize in-store repair pickups and ensure orders are ready for client collection.
Coordinate with team members to support timely repair communication, accurate recordkeeping, and a seamless repair experience.
Act as the on-site contact for event vendors, brand representatives, and carriers making deliveries or pickups when the Events Director is not present.
Coordinate post-event shipping, including packing, labeling, tracking, and scheduling UPS or FedEx pickups as needed.
Assist with furniture moves and physical event setup and breakdown.
Support content and film crews during in-store video shoots by preparing the space, coordinating product needs, and maintaining an organized environment.
Collaborate across departments to help daily operations and special projects run smoothly.
Participate in corporate training and watch brand education, both on-site and off-site.
Develop product knowledge, sales skills, and client engagement techniques with the goal of progressing into a Client Advisor role.
Receive CRM training and learn strategies for developing and maintaining a personal book of business.
Build understanding of client relationship management, appointment-based selling, and long-term client development.
As experience develops, potentially take ownership of appointment management, training and programming coordination, in-store pickups, and other operational improvements.