Retail Sales Support Intern

Rockland Trust • Rockland, MA

7d

About The Position

The Retail Sales Support Intern joins the Branch Administration team and works with retail banking leaders to analyze performance, support strategic initiatives, track business metrics, and contribute to results across the Bank’s retail division. The internship provides hands-on exposure to business analytics, sales strategy, customer experience, retail banking operations, and data-informed decision-making. The intern also participates in collaborative summer projects with fellow interns to address real business challenges.

The role supports the Retail Performance Analytics Manager, Retail Sales Analyst, and Director of Retail Sales Strategy. The internship is intended to build analytical, technical, and professional skills and provide practical experience with business performance data, reporting tools, leadership presentations, and cross-functional collaboration. Interns are active contributors and may develop skills applicable to future opportunities in analytics, sales strategy, marketing, operations, management, finance, banking, and customer experience.

Requirements

• Strong Excel skills; Excel is the primary tool used in this role.
• Intermediate proficiency in Microsoft Word.
• Strong analytical and data-oriented mindset.
• Ability to understand, organize, and interpret business information.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across teams and departments.
• Ability to manage multiple priorities and meet deadlines.
• Professional presence and strong attention to detail.
• Ability to work independently while contributing positively to a team environment.
• Genuine desire to help customers and create positive experiences.
• Caring, empathetic, and service-oriented mindset.
• Interest in sales, business performance, customer experience, and banking operations.
• Commitment to supporting colleagues and contributing to team success.

Nice To Haves

• Intermediate PowerPoint skills are preferred.

Responsibilities

• Retrieve, research, enter, and analyze data used to generate monthly sales and service reports.
• Collaborate with the Retail Performance Analytics Manager and Director of Retail Sales Strategy to test and evaluate core-system reporting and related performance tools.
• Process department invoices and provide administrative support as needed.
• Assist in preparing monthly Branch Sales Reports for District Branch Sales meetings.
• Help consolidate and coordinate orders for personalized branch-related supplies.
• Support the Customer Experience database by distributing and monitoring incoming customer experience cases to help ensure timely follow-up and resolution.
• Assist with Sales and Customer Experience campaign reporting, including daily and weekly updates against goals.
• Communicate best practices and key insights gathered from emails, meetings, and other business inputs.
• Support reporting and analysis for customer survey programs, including Quality Loop Customer Survey data, J.D. Power results, and competitive research initiatives.
• Validate new Business Intelligence reports against legacy reporting systems to ensure data accuracy, consistency, and reconciliation of key business metrics.
• Create presentation materials, charts, dashboards, and reporting summaries for leadership meetings, sales initiatives, training programs, and bank-wide projects.
• Assist with consolidation and preparation of quarterly retail incentive reporting.
• Participate in collaborative summer projects.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed