Sales Support Engineer

Epoch Concepts•Littleton, CO

21h•Remote

About The Position

Epoch Concepts LLC is hiring an early-career, customer-facing Sales Support Engineer to support its Air Force, Space Force, and Army sales teams. Working alongside Account Executives and Solution Architects, the engineer will engage government and military customers, understand mission and technical requirements, and help develop enterprise IT solutions across compute, storage, networking, and end-user devices. The role offers a defined growth path toward a Solution Architect position and requires travel of up to 25%, including customer sites and military installations. The position is remote and based in Colorado. The Sales Support Engineer provides technical and administrative presales support, contributes to pursuit strategies, answers customer and partner questions, explains and demonstrates products, and uses vendor configuration tools and AI-assisted workflows to build customer solutions. The role also includes creating technical diagrams, participating in training and vendor certification efforts, developing Solution Architect-level skills through mentorship, and performing system administration duties on switches, routers, servers, and other equipment. Applicants must be U.S. citizens and eligible for a security clearance. Candidates must pass a background check and drug screening before employment. Employees are responsible for supporting Epoch’s quality management system and continuous improvement efforts.

Requirements

Must be eligible for a security clearance.
Must be a U.S. citizen.
Ability and willingness to travel up to 25%, including to customer sites and military installations.
Experience in an IT technical capacity, ideally in a customer-facing or presales role.
Strong presentation and interpersonal skills, with comfort representing Epoch to customers.
Experience creating technical diagrams using Visio.
High proficiency with Microsoft Office 365.
Experience in Systems Architecture or a technical role on projects.
Must pass a background check and drug screening prior to employment.

Nice To Haves

Familiarity with Department of Defense customers, particularly the Air Force, Space Force, or Army.
Experience using AI tools to accelerate technical work.
A BS in Computer Science or a related discipline from an accredited college or university is desired.
System Administration experience is preferred.
Preferably located in Colorado.

Responsibilities

Serve as the dedicated Sales Support Engineer for the Air Force, Space Force, and Army account teams, partnering with assigned sellers and Solution Architects.
Participate in customer meetings, technical discovery sessions, and on-site visits to gather requirements and translate them into solutions.
Collaborate with sales teams to create a winning strategy for each pursuit.
Support enterprise and data center opportunities, including servers, storage, networking, related infrastructure, and end-user compute.
Provide technical support to Sales Representatives, Solution Architects, customers, and distributors.
Assist Inside Presales with technical and administrative tasks.
Understand customers’ mission needs and identify sales opportunities.
Answer customer questions and provide additional information.
Explain and demonstrate product and service features to technical and non-technical audiences.
Use Epoch’s portfolio to design solutions and act as a technical resource for the sales organization.
Use vendor configuration tools and AI-assisted workflows to build server, storage, networking, laptop, and desktop configurations; handle one-off part requests and prepare RFQ responses for direct purchases.
Create Visio rack elevations, cabling diagrams, and solution or architecture diagrams.
Participate in required training, attain vendor certifications and specializations, and remain current on new and competitive products, technologies, and services.
Build Solution Architect-level skills through mentorship from senior Solution Architects.
Perform system administration duties on switches, routers, servers, and other miscellaneous equipment.
Support Epoch’s quality management system and continuous improvement efforts.
Perform other duties as assigned.