Sales Support Engineer

Epoch Concepts LLC•Littleton, CO

2d•$75,000 - $85,000•Remote

About The Position

The Sales Support Engineer is an early-career, customer-facing technical role supporting Epoch’s Air Force, Space Force, and Army sales teams. Working with Account Executives and Solution Architects, the engineer engages government and military customers to understand requirements and help design enterprise IT solutions across compute, storage, networking, operating systems, and end-user devices. The position supports enterprise and data center opportunities as well as end-user compute, and may involve travel of up to 25% to customer sites and military installations. It offers a defined growth path toward a Solution Architect role through training and mentorship from senior Solution Architects. Epoch Concepts LLC is a value-added reseller that provides market research, enterprise IT, and cybersecurity solutions and services to commercial and government clients. The company works with industry vendors and distribution channels to support Federal Systems Integrators, the U.S. Government, and commercial customers. The role may include configuration work, technical diagrams, customer presentations, and system administration duties. Applicants must be U.S. citizens and eligible for security clearance, and must pass a background check and drug screening before employment.

Requirements

Must be eligible for security clearance.
Must be a U.S. citizen.
Ability and willingness to travel up to 25%, including to customer sites and military installations.
Experience in an IT technical capacity, ideally in a customer-facing or presales role.
Strong presentation and interpersonal skills, with comfort representing Epoch in front of customers.
Experience creating technical diagrams using Visio.
High proficiency with Microsoft Office 365.
Experience in systems architecture or a technical role in projects.
Detail-oriented, dependable, and able to exercise sound judgment.
Comfortable engaging with customers and participating in technical conversations.
Strong organizational and time-management skills, including the ability to prioritize effectively.
Clear written and verbal communication skills for technical and non-technical audiences.
Analytical, resourceful, and confident solving problems and making decisions under pressure.
Collaborative and able to work effectively with teammates, customers, and vendors.
Receptive to feedback and adaptable to changing priorities and business needs.
Eager to learn, grow technical expertise, and develop toward a Solution Architect role.
Must pass a background check and drug screening prior to employment.

Nice To Haves

Familiarity with Department of Defense customers, particularly the Air Force, Space Force, or Army.
Experience using AI tools to accelerate technical work.
Bachelor of Science in Computer Science or a related discipline from an accredited college or university is desired.
System administration experience is preferred.
Preferably located in Colorado.

Responsibilities

Serve as the dedicated Sales Support Engineer for the Air Force, Space Force, and Army account teams, partnering with assigned sellers and Solution Architects.
Participate in customer meetings, technical discovery sessions, and on-site visits to gather requirements and translate them into solutions.
Collaborate with sales teams to create a winning strategy for each pursuit.
Support enterprise and data center opportunities involving servers, storage, networking, related infrastructure, and end-user compute.
Provide technical support and answer questions from Sales Representatives, Solution Architects, customers, and distributors.
Assist Inside Presales with technical and administrative tasks.
Understand customers’ mission needs and identify sales opportunities.
Answer customer questions and provide additional information.
Explain and demonstrate product and service features to technical and non-technical audiences.
Use Epoch’s portfolio to design solutions and act as a technical resource to help the sales organization meet and exceed its objectives.
Use vendor configuration tools and AI-assisted workflows to build server, storage, networking, laptop, desktop, and one-off component configurations, and prepare RFQ responses for direct purchases.
Create Visio rack elevations, cabling diagrams, and solution or architecture diagrams.
Participate in training, attain vendor certifications and specializations, and stay current on products, technology, and service offerings from Epoch and its vendors.
Build Solution Architect-level skills through mentorship from senior Solution Architects.
Perform system administration duties on switches, routers, servers, and other equipment.
Support Epoch’s quality management system and continuous improvement efforts.
Perform other duties as assigned.

Benefits

Healthcare benefits, including medical, dental, vision, and prescription drugs.
Wellness program.
401(k) with company match.
Flexible paid time off; the company also describes its PTO as unlimited.
12 paid holidays.
Life insurance and disability coverage.
On-site gym at the Littleton facility.
Ongoing training and development.
Voluntary benefits and resources to help employees make cost-effective decisions for themselves and their families.
Progressive compensation package.