Sales Support Engineer
About The Position
The Support Engineer supports pulp and paper customers by optimizing chemical treatment programs, maintaining process equipment, and providing technical expertise to improve mill performance, reliability, and product quality. The role works closely with customer operations, maintenance, and production teams to deliver measurable results and long-term customer value. Solenis is a global provider of water and hygiene solutions, with products and technologies used to improve operational efficiency and quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. The company is headquartered in Wilmington, Delaware, has 78 manufacturing facilities, and employs over approximately 23,000 professionals in more than 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
Requirements
- Strong analytical, communication, and customer relationship skills.
- Ability to work independently in a manufacturing environment and support multiple priorities.
- Valid driver's license and willingness to travel throughout the assigned territory.
Nice To Haves
- Strong understanding of paper machine operations, process chemistry, or mill support functions.
Responsibilities
- Conduct routine testing, monitoring, and analysis of pulp and paper manufacturing processes and chemical treatment programs.
- Support wet-end, retention, drainage, strength, deposit control, and water treatment applications to ensure optimal mill performance.
- Troubleshoot process upsets, quality issues, and equipment performance concerns in partnership with customer personnel.
- Analyze operating data and provide recommendations to improve productivity, efficiency, and product quality.
- Manage chemical inventories and support product deliveries to ensure uninterrupted customer operations.
- Maintain, calibrate, and troubleshoot chemical feed systems, pumps, instrumentation, and monitoring equipment.
- Prepare and communicate service reports, performance updates, and improvement recommendations to customers and internal stakeholders.
- Collaborate with Account Managers to ensure customer satisfaction, business retention, and identification of growth opportunities.
Benefits
- Competitive compensation
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k)
- Opportunities for professional growth and development
- Discretionary bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
