Sales Support Engineer

Diversey•United States of America, GA

8d•Onsite

About The Position

The Support Engineer supports pulp and paper customers by optimizing chemical treatment programs, maintaining process equipment, and providing technical expertise to improve mill performance, reliability, and product quality. The position works closely with customer operations, maintenance, and production teams to deliver measurable results and long-term customer value. The role involves field and process support across pulp and paper manufacturing applications, including wet-end, retention, drainage, strength, deposit control, and water treatment. The engineer also works with Account Managers to support customer satisfaction, business retention, and growth opportunities.

Requirements

Strong analytical, communication, and customer relationship skills.
Ability to work independently in a manufacturing environment and support multiple priorities.
Valid driver's license and willingness to travel throughout the assigned territory.

Nice To Haves

Strong understanding of paper machine operations, process chemistry, or mill support functions.

Responsibilities

Conduct routine testing, monitoring, and analysis of pulp and paper manufacturing processes and chemical treatment programs.
Support wet-end, retention, drainage, strength, deposit control, and water treatment applications to ensure optimal mill performance.
Troubleshoot process upsets, quality issues, and equipment performance concerns in partnership with customer personnel.
Analyze operating data and provide recommendations to improve productivity, efficiency, and product quality.
Manage chemical inventories and support product deliveries to ensure uninterrupted customer operations.
Maintain, calibrate, and troubleshoot chemical feed systems, pumps, instrumentation, and monitoring equipment.
Prepare and communicate service reports, performance updates, and improvement recommendations to customers and internal stakeholders.
Collaborate with Account Managers to ensure customer satisfaction, business retention, and identification of growth opportunities.