Sales Support & Customer Success Coordinator

Educational Products, Inc. • , TX

4d • Remote

About The Position

Educational Products, Inc. (EPI) is seeking a Sales Support & Customer Success Coordinator to assist the sales team in supporting existing customers and helping them run their programs successfully. The role focuses on building customer relationships, consulting on existing programs, and generating interest in new programs. It is suited to a self-motivated, sales-oriented, detail-focused person who is comfortable contacting schools, PTO/PTA volunteers, and other organizations by phone and email. The coordinator will also assist the sales team with daily Salesforce CRM activity.

This is a part-time, work-from-home role requiring residence in Texas; preference is given to candidates in the DFW or greater Houston area. The schedule offers some flexibility to work 5–6 hours per day during the midday period, between 9 a.m. and 3 p.m. Eastern or Central Time. Duties may change throughout the year as the sales team and EPI respond to customer needs. The position pays $19 per hour and reports to the District Manager/Director of Sales. EPI performs background checks and participates in E-Verify.

Requirements

• Be a quick and independent learner.
• Have skilled over-the-phone and written communication.
• Be extremely detail-oriented.
• Be flexible and able to multitask effectively.
• Have strong time-management and organizational skills.
• Have prior experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Publisher.
• Have a home office that can accommodate multiple computer monitors.
• Have high-speed internet.
• Reside in Texas.

Nice To Haves

• Salesforce or other CRM experience.
• Previous outbound calling or sales experience.
• Residence in the DFW or greater Houston area.

Responsibilities

• Contact existing customers through outbound calls and emails.
• Identify customer needs and suggest appropriate programs and marketing strategies.
• Create tools to help customers succeed.
• Resolve issues quickly and identify opportunities for program success.
• Monitor customer performance.
• Assist in researching potential new prospects for the sales team.
• Track customer contact activity via Salesforce.com.
• Assist current sales team members with daily Salesforce activity.
• Promote programs to generate sales.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed