Customer Success Coordinator - Implementation

Allego•Waltham, MA

17h•Hybrid

About The Position

Allego is hiring a Customer Success Coordinator to support its Implementation Services team with onboarding, technical configuration, and early platform success for new customers. Working in partnership with Implementation Customer Success Managers (ICSMs) and Senior ICSMs, this role helps execute client implementations and configure tailored solutions within the Allego Platform. The coordinator also trains customer administrators and project teams so they can manage and support their solutions after launch. This role is suited to a tech-savvy, detail-oriented, customer-focused professional seeking to grow in SaaS implementation and project management.

Requirements

Bachelor’s degree or equivalent practical experience.
Strong technical aptitude and ability to quickly learn software functionality, navigate web applications, and configure platform settings to meet business needs.
Customer-centric approach, with responsiveness, urgency, empathy, and ownership in helping clients succeed.
Strong organizational skills, attention to detail, and commitment to quality across concurrent tasks and projects.
Excellent written and verbal communication skills, including confidence hosting live training sessions and explaining technical steps.
Strong interpersonal skills and a collaborative approach to working with project managers and technical peers.
Proficiency in Google Workspace and Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

1–2 years of professional experience in customer service, client relations, software implementation support, or technical application support.
Familiarity with CRM systems such as Salesforce.com or customer success platforms such as ChurnZero.

Responsibilities

Support the end-to-end onboarding and implementation lifecycle for new customer accounts in partnership with ICSMs and Senior ICSMs.
Configure user groups, content structures, workflows, and tailored Allego Platform features according to project requirements.
Train customer platform administrators and project teams on configuration best practices so they can maintain and support their solutions after launch.
Track project deliverables and action items and help ensure implementation milestones are completed accurately and on time.
Develop and maintain in-depth knowledge of Allego platform functionality, features, and best practices.
Coordinate with Product, Technical Support, and Account Management to escalate questions and resolve customer requests.
Maintain accurate project status tracking and customer records in internal systems such as Salesforce.
Help improve implementation templates, administrative training guides, and configuration playbooks based on customer feedback and recurring needs.