Sales Support & Customer Experience Coordinator

BYLT Premium Basics • Irvine, CA

1d

About The Position

BYLT is seeking a highly organized, professional, and proactive Sales Support & Customer Experience Coordinator to support the Wholesale team and assist with day-to-day customer and operational needs. This position serves as a connector between customers, sales representatives, and internal teams to ensure requests are handled in a timely manner, issues are resolved promptly, and daily operations run smoothly.

The role provides administrative and operational support to Sales Representatives, responds to customer and internal inquiries, tracks orders and follow-ups, maintains accurate records, and coordinates with internal teams to resolve issues. The coordinator is expected to communicate professionally, handle concerns and escalations, adapt to changing priorities, and maintain a high standard of service and accuracy.

The employee may also be assigned other job-related duties. BYLT provides equal employment opportunities and prohibits discrimination and harassment in accordance with applicable laws.

Requirements

• Bachelor’s degree in Business Administration, Business Management, Communications, or a related field.
• At least 2 years of experience in professional customer service, corporate sales support, or an administrative setting.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Exceptional attention to detail.
• Strong problem-solving skills and the ability to think independently.
• Ability to take direction, accept feedback, and adapt to changing situations.
• Ability to meet the physical demands of the position, including occasionally lifting and/or moving up to 25 pounds.

Nice To Haves

• Experience supporting a corporate sales team.

Responsibilities

• Provide daily administrative and operational support to the team of Sales Representatives.
• Assist with sales requests, customer inquiries, and follow-ups.
• Help resolve issues and ensure requests are moving forward.
• Resolve inventory inquiries and provide solutions when orders cannot be fulfilled as placed.
• Respond to customer inquiries and internal teams in a timely manner.
• Handle challenging conversations, customer concerns, and escalations professionally.
• Maintain clear communication with customers, Sales Representatives, and internal teams.
• Provide a high standard of customer service to external and internal teams.
• Manage multiple requests and responsibilities while maintaining accuracy.
• Track outstanding items, deadlines, and follow-ups to ensure orders are fully processed within designated timeframes.
• Maintain accurate documentation and records.
• Review details carefully to prevent errors affecting later stages of the process.
• Identify solutions to issues and determine when to escalate them.
• Collaborate with internal teams to resolve issues that are stalling the process.
• Adapt to changing priorities, processes, and evolving business needs.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level