Sales & Customer Experience Coordinator

NVB PLAYGROUNDS INC • Indianapolis, IN

7d • $43,000 - $47,000 • Onsite

About The Position

The Customer Experience & Sales Support Specialist serves as a key first point of contact for prospective and existing customers, helping qualify inbound leads, gather project information, support sales, and maintain customer relationships from initial inquiry through project completion. The role works closely with the Sales Team and other departments to move opportunities efficiently through the sales process and provide timely, accurate, and professional customer support.

This office-based position requires regular on-site attendance. Success requires exceptional organization, attention to detail, responsiveness, and the ability to manage multiple priorities in a fast-paced, customer-focused sales-support environment where priorities may shift with business and customer needs.

Requirements

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and problem-solving abilities.
• Strong organization, attention to detail, follow-up, and time-management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to ask discovery questions, qualify leads, identify customer needs, and support sales activities.
• Strong computer skills and ability to learn CRM platforms and other business systems.
• Ability and willingness to learn detailed product information, industry terminology, and applicable guidelines and apply that knowledge to customer needs.
• Self-motivated, dependable, and professional, with the ability to work independently and collaboratively.
• Must be willing and able to work on-site at the company's office.

Nice To Haves

• Additional education in business, sales, customer service, or a related field.
• Previous experience in customer service, sales, sales support, account management, or a related customer-facing role.
• HubSpot experience.

Responsibilities

• Answer incoming phone calls promptly, with an expectation of answering by the first ring, and respond to web chats within 15 seconds.
• Respond promptly and professionally to web leads, quote requests, and other customer inquiries.
• Ask discovery questions to identify customer needs, project requirements, timelines, and other critical information.
• Qualify inbound leads and develop high-potential opportunities for the Sales Team.
• Document customer interactions and follow-up activities accurately and promptly in HubSpot CRM.
• Ensure leads receive consistent communication and appropriate follow-up throughout the sales process.
• Support Sales Experts and Specialists, including providing coverage when Sales Coordinators are unavailable.
• Assist with quote preparation, proposal development, and customer follow-up; initiate accurate quotes based on customer discovery.
• Obtain required sales documentation, including signed purchase orders and tax-exempt certificates.
• Support sales through proactive customer engagement, suggestive selling, and product knowledge; identify relevant additional products, services, or solutions.
• Assist customers with questions or concerns about orders, account status, project details, and other service needs.
• Communicate product lead times, shipping expectations, and project timelines accurately.
• Collect and verify payment and project information, including products, quantities, colors, mounting styles, billing and shipping details, and renderings.
• Provide installation instructions, packing lists, and other project-specific documentation.
• Set and manage customer expectations regarding lead times, pricing estimates, project requirements, and deliverables.
• Troubleshoot customer concerns and coordinate with internal teams to achieve timely resolutions.
• Develop and maintain knowledge of playground equipment, products, safety guidelines, and applicable industry regulations.
• Contact manufacturers to obtain product specifications, availability, lead times, and estimated shipping dates.
• Help customers identify products and equipment suited to their needs and project requirements.
• Participate in daily check-ins with the AAA Sales Manager to review projects, priorities, tasks, and follow-up needs.
• Build productive relationships across departments and collaborate with Sales, Design, Operations, Fulfillment, and other teams to support customer transitions and projects.
• Communicate proactively with team members about customer needs, project changes, potential concerns, and follow-up requirements.
• Contribute to AAA Team sales goals through lead development, sales support, customer service, and relationship retention.
• Build and maintain relationships with prospective, new, and existing customers, delivering professional service that supports long-term loyalty.
• Respond professionally to customer inquiries through phone, email, web chat, and other communication channels.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED