Customer Success Coordinator - Adoption

Allego • Waltham, MA

4d

About The Position

The Customer Success Coordinator is an entry point to Allego’s Customer Success team, supporting customers after implementation. The role is suited to a friendly, tech-savvy, curious, and organized professional who enjoys helping customers, learning quickly, and contributing to an evolving team. Coordinators are expected to be detail-oriented, positive, engaging, comfortable asking questions, and able to multitask while meeting deadlines.

The coordinator partners with Directors to provide post-implementation support, responds to customers through email and Zoom, and serves as a knowledge expert on the Allego platform. The role also delivers Success Acceleration Services, including execution and configuration activities to increase user adoption and engagement, along with supplemental content creation and transformation. The coordinator works with Product and Product Development to escalate and manage client issues, hosts live office-hours training for new and existing customers, and tracks customer interactions using Salesforce.com and ChurnZero.

Requirements

• Ability to work well and contribute independently as well as in a team environment.
• Ability to manage long-term projects and short-term tasks effectively.
• Be highly responsive to customers and demonstrate urgency and ownership in helping to resolve issues.
• Be highly detail-oriented and quality-driven.
• Be mobile savvy.
• Knowledge of Google Workspace suite.
• Be organized, positive, engaging, comfortable asking questions, and able to multitask while meeting deadlines.

Nice To Haves

• 1–2 years of professional experience in customer service, client relations, and/or account management.
• Experience with Camtasia and QuickTime.
• Salesforce.com experience.
• ChurnZero experience.

Responsibilities

• Partner with Directors to support customers after implementation.
• Provide customer support via email and Zoom.
• Act as a knowledge expert for the Allego platform.
• Deliver Success Acceleration Services, including execution and configuration activities to increase user adoption and engagement, as well as supplemental content creation and transformation.
• Work with Allego Product and Product Development teams to escalate and manage resolution of client issues and problems.
• Host live office-hours training sessions for new and existing customers.
• Manage and track customer interactions using Salesforce.com and ChurnZero.

Benefits

• Medical, dental, and vision coverage.
• Unlimited vacation.
• Paid parental leave.
• Health Reimbursement Account (HRA).
• Flexible Spending Account (FSA).
• 401(k) with company matching.
• Short- and long-term disability insurance.
• AD&D insurance.
• Life insurance.
• Allego stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed