Sales Support Coordinator

CoolSys • Charleston, SC

6h • Onsite

About The Position

CoolSys solves complex challenges in refrigeration, air conditioning, heating, engineering, and energy management, serving over 45,000 customer locations nationwide with 3,700+ associates. Their services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, optimization, engineering design, energy resilience, asset recycling, and multi-site rollouts. The company, based in Southern California since 2007, serves various industries including retail, food service, commercial, data centers, industrial, and pharmaceuticals. CoolSys has been recognized as one of America’s Greatest Workplaces by Newsweek. The Sales Support Coordinator will assist the sales team by providing administrative support, managing sales data, coordinating customer communications, and handling order processing. This role aims to ensure the smooth operation of the sales function, improve efficiency, and help the sales team achieve revenue goals.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 1-3 years of experience in a sales support, administrative, or customer service role.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales reporting tools.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment and collaborate across departments.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, PowerPoint, etc.

Nice To Haves

• Prior experience in sales is a plus.

Responsibilities

• Provide administrative assistance to the sales team, including scheduling meetings, preparing presentations, and handling correspondence.
• Maintain and update customer databases, ensuring accuracy and completeness of client information.
• Prepare quotes, proposals, and contracts, ensuring timely delivery to customers.
• Coordinate the order process from order entry through to delivery, ensuring customer expectations are met.
• Assist in the management of customer inquiries, addressing questions, and directing issues to the appropriate sales representative or department.
• Ensure a positive customer experience by providing timely responses and support.
• Generate regular sales reports, forecasts, and performance analysis for the sales team and management.
• Assist in preparing presentations or reports for sales meetings and client reviews.
• Act as a liaison between sales and other departments such as marketing, operations, and finance, ensuring effective communication and timely follow-up.
• Assist the sales team in managing and prioritizing tasks.
• Process and track sales-related invoices and expenses.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Benefits

• Competitive pay: $26-34/hr
• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees