Sales Support Coordinator

BMP Doors USA•Waynesboro, PA

1d•$19 - $23

About The Position

BMP Doors USA, Salco USA, and Champion Door North America are manufacturers of high-performance industrial door systems serving customers across North America. We operate in a technical, project-driven manufacturing environment where precision, accountability, and teamwork define our culture. We are building a structured and performance-driven sales organization and are looking for a Sales Support Coordinator who understands that operational excellence starts with accuracy and ownership. The Sales Support Coordinator is the operational backbone of the Sales organization. This position ensures that quotations, orders, and customer communication are handled with precision from initial inquiry through production release and final shipment. You are the connecting link between customers, sales representatives, and internal departments including production, purchasing, and logistics. Your ability to verify details, identify missing information, and coordinate internally has a direct impact on order accuracy, production efficiency, and on-time delivery. This is not a clerical role, it is a coordination role that requires ownership, structure, and a strong sense of responsibility. We are looking for someone who thrives in a fast-paced manufacturing environment and takes pride in getting the details right.

Requirements

Minimum 3 years of experience in customer service, inside sales, or order processing (manufacturing preferred)
Experience working with ERP systems
Strong organizational and time-management skills
High attention to detail and accuracy
Ability to manage multiple priorities in a deadline-driven environment
Technical aptitude and willingness to learn product specifications
Professional communication skills (written and verbal)
Self-starter mindset with strong team collaboration skills

Responsibilities

Serve as primary point of contact for customers and sales representatives
Prepare, review, and follow up on quotations for doors and replacement parts
Accurately enter and validate orders within the ERP system
Review technical and commercial details before releasing orders to production
Coordinate internally with production, purchasing, and logistics to prevent delays and ensure accuracy
Track order progress and proactively communicate updates
Maintain organized documentation and structured records
Research and quote parts with attention to technical specifications
Support continuous improvement in sales operations processes
Provide professional communication via phone and email for customer support