Sales Support Coordinator

Exxel Outdoors LLC • Broomfield, CO

4d • $21 - $23 • Onsite

About The Position

Exxel Outdoors is seeking a proactive and detail-oriented Sales Support Coordinator to join our Broomfield, CO team! In this role, you'll be a key member in keeping our sales operations running smoothly, ensuring orders are processed accurately, customer needs are met, and our outdoors gear reaches the people who rely on it -- all while collaborating with a dynamic team that values initiative, teamwork, and a love for the outdoors.

The Sales Support Coordinator is responsible for delivering an exceptional customer experience by ensuring accurate and timely placement of sales orders, forecasts, item set-ups, and other day-to-day sales operational duties.

Requirements

• Bachelor’s degree
• Minimum of 2 years’ experience in Customer/Dealer Service. Preferably in a consumer product, retail or dealer-based environment.
• Team player, team leader as needed.
• Leads, drives, and builds excitement, energy, and consensus among cross-functional groups.
• Proven record of setting high expectations and achieving commitments.
• Track record as a top performer; earns the respect of customers and peers.
• Works in the best interests of all - within and across functions, levels. When something is broken, regardless of responsibility, take the action needed to fix it.
• Does what can and should be done right now as quickly and effectively as possible.
• Takes reasonable and well thought through risks. If mistakes occur initially, learn from them to increase future success. Takes initiative and isn’t afraid to take untested or new approaches and actions.
• Organized and focused, able to clearly communicate goals and plans within Exxel Outdoors and with customers.
• Strategic thinker: understands how to delegate tactical projects to develop long term objectives.
• Excellent organizational skills.
• Strong attention to detail.
• Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
• Strong independent problem-solving skills.
• Strong presentation skills.
• Strong product knowledge.
• Good oral and written communication skills.
• Must be proficient in Excel.

Nice To Haves

• Marketing & Sales experience desirable.
• Basic understanding of Exxel Outdoors and Customer P&L’s Desirable.
• Understanding of MS NAV/MS Business Central a plus.

Responsibilities

• Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager.
• Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Processes order confirmations and provides proforma invoices.
• Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
• Assists Sales Support Manager with Item Set Ups in retailer portals.
• Enters and processes RMAs, credit rebills and memos.
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.

Benefits

• Exxel Outdoors offers 3 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse and family, critical illness, short-term disability, and pet Insurance.
• Additionally, we offer an open work environment with a workout facility for employee use, telephone booths for privacy, and an expansive employee breakroom with an awesome view of the Flatirons.
• All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals.
• Each year every employee receives a $200 allowance to buy any company product, plus you still can get the discount on any items purchased.
• In our corporate office, employees can bring dogs to work 2 days a week, and after 90 days have option for one work from home day, 4 10-hour days, or 9 9-hour days dependent on role in the organization.
• Exxel offers a minimum of 80.0 hours vacation, and 7 days sick to all Full-time employees, prorated for Part-time employees, and when during the year an employee begins with the company.
• Exxel invests in their employees by offering this benefit selection to all employees in our Colorado market!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees