Retail Contingent

kate spade new york•Tulalip Bay, WA

8d•$15 - $22

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting Coach’s commitment to customer service. The role creates positive customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. It also supports the accurate flow of products from receipt through point of sale. The associate welcomes and assists clients, supports the brand in the store and local market, operates point-of-sale systems, and helps with sales floor and stockroom operations. The position includes receiving and organizing shipments, maintaining stock, replenishing merchandise, supporting visual merchandising, and following housekeeping and Loss Prevention standards. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. The role requires regular lifting of at least 25 pounds and occasional lifting up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency for EU positions.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate POS systems accurately, maintain an organized cash wrap, and handle cash and media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.