Retail Contingent

kate spade new york•Edinburgh, IN

12d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting the brand’s customer service commitment through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. The role supports the accurate flow of products from receipt through the point of sale. Associates welcome and assist customers, operate point-of-sale systems, maintain cash wrap and stockroom organization, process shipments and transfers, replenish merchandise, and support sales-floor and visual merchandising activities. The position requires attention to detail, strong customer service and communication skills, and the ability to work in a fast-paced retail environment. The schedule must be flexible to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. The role also requires regularly lifting at least 25 pounds, occasionally lifting up to 50 pounds, and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash wrap organization, and handle cash and other payment media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.