Retail Contingent

kate spade new york•Charlotte, NC

3d•$15 - $24

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for supporting the brand’s customer-service commitment. The role creates a positive impression through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate work supporting product flow—from receipt through point of sale—is essential. The associate welcomes and assists customers, supports sales-floor activity, and serves as a brand ambassador. The role also handles point-of-sale transactions, shipments and transfers, inventory replenishment, stockroom organization, visual merchandising updates, housekeeping, and Loss Prevention practices. A flexible schedule is needed to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. The position requires regular lifting of at least 25 pounds, occasional lifting up to 50 pounds, and the ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and other media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.