Retail Contingent

Tapestry•Oklahoma City, OK

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting Coach’s brand commitment through customer service and effective store operations. The role creates positive customer experiences through friendly, efficient interactions at the cash wrap and helps maintain a well-organized sales floor. It supports the flow of products from receipt through point of sale, including shipment processing, stock management, replenishment, and visual merchandising. The associate also supports sales floor activities, customer requests, and store housekeeping while following company policies and Loss Prevention guidelines.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Experience in a luxury retail service environment.

Responsibilities

Welcome clients professionally, anticipate their needs, and provide personalized assistance.
Represent the brand within the store and local market, including supporting social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest additional products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.