Retail Contingent

kate spade new york•Michigan City, IN

23h•$15 - $20•Onsite

About The Position

The Sales Support Associate is an integral part of store success and efficiency, delivering friendly, efficient service at the cash wrap and helping maintain a well-kept sales floor. The role supports the flow of product from receipt through point of sale, while leaving customers with a positive impression of the Coach brand. The associate welcomes and assists customers, operates the point-of-sale system, supports sales-floor activities, and helps with shipment processing, inventory replenishment, visual merchandising, housekeeping, and loss prevention. The position requires flexibility to meet business needs, including evenings, weekends, peak seasons, and high-traffic retail days such as public holidays. Physical duties include regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency for EU positions.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand within the store and local market, and support social media engagement.
Operate the POS system accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.