Retail Contingent

kate spade new york•Sevierville, TN

1d•$15 - $22

About The Position

The Sales Support Associate is integral to the store’s success and efficiency, supporting Coach’s brand commitment through friendly, efficient customer service at the cash wrap and a well-maintained sales floor. The role supports the flow of product from receipt through point of sale, while helping create a positive and lasting impression for customers. The associate welcomes and assists customers, operates the point-of-sale system, maintains the cash wrap, and supports sales and product replenishment. They also receive and organize shipments and transfers, maintain stockroom and housekeeping standards, assist with visual merchandising, and follow Loss Prevention guidelines. The position requires a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. Physical demands include regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.