Retail Contingent

kate spade new york•Tilton, NH

7d•$15 - $20•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting Coach’s brand commitment through friendly, efficient customer service at the cash wrap and a well-maintained sales floor. The role supports the flow of product from receipt through point of sale, including shipment processing, stock organization, replenishment, and visual merchandising. The associate also supports sales-floor activities and customer requests while following cash-handling, housekeeping, and Loss Prevention policies. The position requires previous retail experience, strong customer service and communication skills, attention to detail, organization, and the ability to multitask in a fast-paced environment. A flexible schedule is required to meet business needs, including nights, weekends, peak season, and public holidays. The role involves regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain an organized cash wrap, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.