Retail Contingent

Tapestry•Hilton Head, SC

12d•Onsite

About The Position

The Sales Support Associate ensures an organized, efficient, and customer-ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards. The position supports store operations across the stockroom and selling floor, including processing deliveries, replenishing merchandise, completing price changes, maintaining cleanliness, and helping meet shrinkage goals. The role requires previous retail service experience, strong client service and communication skills, and the ability to work effectively in a fast-paced environment. Associates must be able to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. Physical requirements include regularly lifting at least 25 pounds and occasionally lifting up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

Previous retail service experience and a passion for retail and the service industry.
Excellent client service and communication skills, with the ability to maneuver around the sales floor and engage multiple customers.
Strong communication skills and an elevated sense of personal style.
Social media awareness and willingness to learn omni and virtual selling techniques.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Team-oriented mindset and willingness to collaborate.
Ability to multitask, remain results-driven, and adapt to change.

Responsibilities

Manage and process inbound deliveries promptly, and monitor and prioritize daily workload.
Organize merchandise and maintain its accessibility in the stockroom and on the selling floor.
Maintain knowledge of stock levels, unit counts, and sales performance.
Support floor moves and ensure the selling floor is consistently stocked throughout the day.
Execute price changes and markdowns as required.
Maintain cleanliness and organization across the selling floor, stockroom, and offsite or warehouse locations.
Audit compliance and work toward achieving shrinkage goals.