Retail Contingent

kate spade new york•Mishawaka, IN

6d•$15 - $19•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting the brand’s customer-service commitment through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. The role supports the flow of product from receipt through point of sale and helps ensure accurate, effective store operations. The associate welcomes and assists customers, supports sales and social media engagement, operates the point-of-sale system, and helps maintain cash-wrap organization. They receive and organize shipments, manage stock and replenishment, execute visual merchandising updates, and support sales-floor activities. The role also requires maintaining housekeeping standards and following Loss Prevention guidelines. The position requires a flexible schedule to meet business needs, including nights, weekends, peak season, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; a combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the POS accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.