Retail Contingent

kate spade new york•Rehoboth Beach, DE

10d•$15 - $20

About The Position

The Sales Support Associate is integral to the store’s success and efficiency, supporting the brand’s customer-service commitment through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. The role supports the flow of product from receipt through point of sale, performs accurate and effective operational work, assists customers, and contributes to store sales and visual merchandising. The position requires flexibility to meet business needs, including nights, weekends, peak season, and high-traffic retail days such as public holidays. Duties listed are a sample and are not exhaustive.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.