Retail Contingent

kate spade new york•Simpsonville, KY

1d•$15 - $20

About The Position

The Sales Support Associate is integral to store success and efficiency, providing direct customer service in line with the Coach brand commitment. The role creates positive customer interactions at the cash wrap, helps maintain a well-organized sales floor, and supports accurate product flow from receipt through point of sale. The associate welcomes and assists customers, supports sales floor activities, and serves as a brand ambassador in the store and local market. The role also operates the POS, handles cash and media according to policy, processes shipments and transfers, maintains stockroom and sales floor standards, replenishes merchandise, and supports visual merchandising and Loss Prevention practices. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays. The position includes physical tasks such as lifting, climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.