Retail Contingent

kate spade new york•Leesburg, VA

2d•$15 - $24

About The Position

The Sales Support Associate is integral to the store’s overall success and efficiency, with direct attention to Coach’s brand commitment when serving customers. The role creates lasting customer impressions through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate, effective work supporting product flow from receipt through point of sale is essential. The associate welcomes and assists clients, supports the brand and local-market engagement, operates the point-of-sale system, handles cash and media according to policy, and contributes to stockroom, shipment, replenishment, and visual merchandising activities. The role also supports sales-floor service, housekeeping, and loss prevention. The schedule is flexible to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. The physical requirements include regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency for EU roles.
Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the POS accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.