Retail Contingent

Tapestry•Waipahu, HI

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for upholding the brand’s commitment to customers. The role creates lasting impressions through friendly, efficient cash-wrap interactions and a well-maintained sales floor. Accurate work supporting the flow of product—from receipt through point of sale—is essential. The associate welcomes and assists clients, operates the point-of-sale system, supports sales-floor activities, and handles shipments, inventory, replenishment, and visual merchandising. The role also involves maintaining store standards, following Loss Prevention guidelines, and working a flexible schedule to meet business needs, including nights, weekends, peak season, and public holidays. The posting describes sample duties and responsibilities and notes that the list is not exhaustive.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.