Retail Contingent

Tapestry•University Park, FL

2d•Onsite

About The Position

The Sales Support Associate is integral to the store’s success and efficiency, supporting Coach’s brand commitment through customer service, cash-wrap interactions, and maintaining a well-organized sales floor. The role supports product flow from receipt through point of sale, including shipment processing, stock management, replenishment, and visual merchandising. Associates also support sales-floor activities, uphold housekeeping and Loss Prevention standards, and represent the brand in the store and local market. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. The role includes regular lifting of at least 25 lbs and occasional lifting up to 50 lbs, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash-register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.