Retail Contingent

Tapestry•Commerce, CA

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting the brand’s customer service commitment through friendly, efficient service at the cash wrap and a well-maintained sales floor. The role supports the flow of products from receipt through point of sale, including processing shipments, organizing stock, replenishing the sales floor, and maintaining accurate point-of-sale operations. The associate welcomes clients professionally, anticipates their needs, and provides personalized assistance. They also represent the brand in the store and local market, support social media engagement, and contribute to sales-floor activities and visual merchandising. The position requires attention to detail, organization, effective communication, and the ability to work in a fast-paced retail environment. Work schedules may include nights, weekends, peak season, high-traffic retail days, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash-wrap organization, and handle cash and media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.