Retail Contingent

Tapestry•Carlsbad, CA

21h•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for delivering on Coach’s brand commitment to customers. The role creates lasting impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate and effective work supporting product flow—from receipt through point of sale—is essential. The associate welcomes and assists customers, supports sales floor activities, operates the point-of-sale system, and handles cash and media according to policy. The role also receives and organizes shipments and transfers, maintains stock levels and stockroom cleanliness, replenishes the sales floor, and carries out visual merchandising updates. Associates follow housekeeping and Loss Prevention guidelines and work with the team or management to meet customer and business needs.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.