Retail Contingent

kate spade new york•Allen, TX

6d•$15 - $20•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing friendly, efficient customer service at the cash wrap and helping maintain a well-organized sales floor. The role supports the flow of products from receipt through point of sale, while upholding Coach’s brand commitment and leaving a positive impression on customers. The position includes welcoming and assisting clients, supporting sales and social media engagement, operating the POS, handling cash in accordance with policy, processing shipments and transfers, managing stock, replenishing merchandise, and maintaining visual merchandising and housekeeping standards. The associate also supports sales-floor activities and follows Loss Prevention guidelines. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. Physical requirements include regularly lifting at least 25 pounds (and occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and payment media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.