Retail Contingent

kate spade new york•Barstow, CA

7d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing friendly and efficient customer service at the cash wrap while helping maintain a well-organized sales floor. The role supports product flow from receipt through point of sale and helps create a positive, lasting impression for customers. Associates also represent the Coach brand within the store and local market, including supporting social media engagement. The position involves customer service and sales support, accurate point-of-sale transactions, shipment and inventory processing, stockroom organization, replenishment, visual merchandising, housekeeping, and compliance with Loss Prevention guidelines. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand within the store and local market and support social media engagement.
Operate the point-of-sale system accurately, maintain an organized cash wrap, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.