Retail Contingent

kate spade new york•Hagerstown, MD

7d•$15 - $20

About The Position

The Sales Support Associate ensures an organized, efficient, and customer-ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards. The role supports store operations across the selling floor, stockroom, and offsite or warehouse areas, while helping maintain service and inventory standards. The position requires previous retail service experience, strong client-service and communication skills, an elevated sense of personal style, and the ability to work in a fast-paced, changing environment. The associate must be able to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. Physical requirements include regularly lifting at least 25 pounds and occasionally lifting up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The listed duties are a sample and are not an exhaustive list of performance requirements. The base pay range is $15.00–$19.50. Benefits listed include medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; and tuition assistance.

Requirements

Previous retail service experience and a passion for retail and the service industry.
Excellent client-service and communication skills, including the ability to maneuver the sales floor and engage multiple customers.
Strong communication skills and an elevated sense of personal style.
Social media awareness and willingness to learn omni/virtual selling techniques.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 lbs. and occasionally lift up to 50 lbs.; climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
Organize merchandise and maintain its accessibility in the stockroom and on the selling floor.
Maintain knowledge of stock levels, unit counts, and sales performance.
Support floor moves and keep the selling floor stocked throughout the day.
Execute price changes and markdowns as required.
Maintain cleanliness and organization standards across the selling floor, stockroom, and offsite or warehouse areas.
Audit compliance and work toward achieving shrinkage goals.