Retail Contingent

kate spade new york•Saint Augustine, FL

3d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing direct support for Coach’s customer-service commitments. The role creates positive customer impressions through friendly, efficient cash-wrap interactions and a well-maintained sales floor. It also supports the accurate flow of products from receipt through point of sale. The associate welcomes and assists customers, supports sales and brand engagement, operates the point-of-sale system, and handles cash and media in accordance with policy. The position also manages shipments, stockroom organization, replenishment, visual merchandising, housekeeping, and loss-prevention practices. A flexible schedule is required to meet business needs, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer-service skills.
Strong English-language proficiency for EU positions.
Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Experience in a luxury retail service environment.

Responsibilities

Welcome customers warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.