Retail Contingent

Tapestry • Hagerstown, MD

6d

About The Position

The Sales Support Associate ensures an organized, efficient, and customer-ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards. The role supports merchandise availability and store presentation while contributing to customer service and shrinkage goals.

The position requires flexibility to meet business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays. The associate must be able to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom. The listed duties are a sample and are not an exhaustive statement of performance requirements.

Requirements

• Previous retail service experience and a passion for retail and the service industry.
• Excellent client service, communication, and interpersonal skills.
• Ability to maneuver around the sales floor and engage multiple customers.
• Strong communication skills and an elevated sense of personal style.
• Social media awareness and willingness to learn omni and virtual selling techniques.
• Ability to work in a fast-paced environment, multitask, remain results-driven, and adapt to change.
• Strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

• Manage and process inbound deliveries promptly, and monitor and prioritize daily workload.
• Organize merchandise and maintain its accessibility in the stockroom and on the selling floor.
• Maintain knowledge of stock levels, unit counts, and sales performance.
• Support floor moves and keep the selling floor stocked throughout the day.
• Execute price changes and markdowns as required.
• Maintain cleanliness and organization across the selling floor, stockroom, and offsite or warehouse locations.
• Audit compliance and work toward achieving shrinkage goals.
• Collaborate with the team and provide client service while engaging customers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed