Retail Contingent

Tapestry•Nashville, TN

16h

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, supporting Coach’s brand commitment through customer service and accurate, effective operations. The role creates a positive customer experience through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. It also supports the flow of product from receipt through point of sale. The associate welcomes and assists customers, supports sales floor activities, and represents the brand. Operational duties include accurately operating the point-of-sale system, handling cash and media according to policy, processing shipments and transfers, organizing and replenishing stock, and maintaining stockroom and sales floor standards. The position may require a flexible schedule, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. Physical activities include regularly lifting at least 25 pounds and occasionally lifting up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the POS system accurately, keep the cash wrap organized, and handle cash and media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.