Retail Contingent

kate spade new york•Woodburn, OR

5d•$15 - $22•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing friendly, efficient customer service at the cash wrap and helping maintain a well-organized sales floor. The role supports the movement of products from receipt through point of sale, while delivering service consistent with Coach’s brand commitment. Responsibilities include welcoming and assisting clients, supporting sales-floor and merchandising activities, operating point-of-sale systems, and processing and organizing shipments and inventory. The associate also helps maintain store presentation, housekeeping, and Loss Prevention standards.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; a combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the internet; ability to use a walkie-talkie and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand in the store and local market, and support social media engagement.
Operate POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.