Sales Support Associate I

kate spade new york•Tucson, AZ

8d•$15 - $20

About The Position

The Sales Support Associate I is an integral part of store success and efficiency, supporting Coach’s brand commitment through friendly, efficient customer interactions at the cash wrap and a well-maintained sales floor. The role supports accurate product flow from receipt through point of sale. It includes customer service, point-of-sale transactions, shipment and stockroom work, replenishment, visual merchandising, and support for sales-floor activities. The associate welcomes clients, anticipates their needs, provides personalized assistance, and represents the brand in the store and local market. The position requires a flexible schedule to meet business needs, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays. The role also requires regular lifting of at least 25 pounds, occasional lifting up to 50 pounds, and the ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Welcome clients warmly and professionally, anticipate needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market and support social media engagement.
Operate the point-of-sale system accurately, maintain cash-wrap organization, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.