Sales Support Rep I

Foley Equipment•Kansas City, MO

About The Position

The Sales Support Rep I owns the internal support process for assigned machine sales transactions, from order receipt through final delivery. The role is more than administrative support: it requires coordinating across sales, service, finance, vendors, and logistics, anticipating next steps, and communicating clearly so customers receive a smooth, professional experience. The position reviews orders and documentation, coordinates equipment availability and configuration, manages transaction timelines and delivery logistics, maintains inventory and machine records, and supports invoicing and customer financing. It also coordinates equipment preparation, modifications, installations, demonstrations, and loaner units. The role develops knowledge of equipment, rental products, and sales-support processes and cross-trains across several sales-support functions. Travel is required for training and/or to assist at other locations.

Requirements

Ability to drive and a valid driver’s license.
Strong organizational skills and ability to manage multiple transactions, deadlines, documents, and stakeholder requests.
Clear, professional communication skills, including confidence following up, asking questions, resolving issues, and keeping others accountable to next steps.
Ability to learn complex systems, product terminology, workflows, and business processes quickly and apply that knowledge independently.
Comfort working with financial, inventory, warranty, purchasing, and customer-related documentation where accuracy is critical.
Strong computer skills and willingness to use multiple company systems to track activity, update records, and provide visibility to stakeholders.
High attention to detail, sound judgment, and a proactive approach to identifying issues.

Nice To Haves

Experience in sales operations, equipment sales support, order management, logistics coordination, finance support, accounting, or another process-heavy customer fulfillment role.
Bachelor’s degree in business, accounting, operations, supply chain, or a related field.

Responsibilities

Own assigned machine-sale transactions from order receipt through final delivery.
Review sales orders for accuracy, completeness, approvals, documentation, system updates, and downstream impacts.
Coordinate equipment availability, sourcing, transfers, ordering, and configuration requirements.
Build and manage transaction timelines, logistics plans, shop preparation needs, delivery schedules, and handoffs across internal teams and vendors.
Communicate status, risks, delays, and next steps to sales representatives through internal systems, email, and phone.
Maintain accurate inventory records, including sold and reserved equipment status.
Prepare customer invoices, charge estimates, and supporting accounting entries for completed sales transactions.
Partner with finance teams on customer financing requests and order fulfillment.
Maintain complete machine files, including financial, warranty, delivery, and related transaction documentation.
Coordinate machine preparation with service departments and external vendors to meet customer specifications.
Arrange and track installation of attachments, parts, repairs, and other equipment modifications, including related vendor invoices.
Organize transportation logistics, freight documentation, purchase orders, and delivery paperwork.
Coordinate equipment demonstrations and loaner units, including scheduling, readiness, customer documentation, and billing support.
Develop and maintain knowledge of equipment, rental products, product configurations, and sales-support processes.
Cross-train and provide support across General Line (GL), CCE, SITECH, EPG, and Used Equipment operations.
Travel for training and/or to assist at other locations.