Sales Support Rep I

Foley Equipment • Kansas City, MO

4d • Onsite

About The Position

As a Sales Support Rep I, you will play a critical role in keeping complex equipment sales moving from order submission through final delivery. While accuracy in documentation is important, this role goes far beyond administrative support. Success requires someone who can own the process, anticipate next steps, coordinate across sales, service, finance, vendors, and logistics, and keep all parties informed with clear, timely follow-through. You will manage the details behind each transaction so our sales team can deliver a smooth, professional experience for customers.

Requirements

• Experience owning a complex sales or operational process from start to finish, coordinating multiple stakeholders and ensuring a seamless customer experience.
• Strong organizational skills with the ability to manage multiple transactions, deadlines, documents, and stakeholder requests without losing track of details.
• Clear, professional communication skills with the confidence to follow up, ask questions, resolve issues, and keep others accountable to next steps.
• Ability to learn complex systems, product terminology, internal workflows, and business processes quickly and apply that knowledge independently.
• Comfortable working with financial, inventory, warranty, purchasing, and customer-related documentation where accuracy and attention to detail are critical.
• Strong computer skills and willingness to use multiple company systems to track activity, update records, and provide real-time visibility to stakeholders.
• High attention to detail, sound judgment, and a proactive approach to identifying issues before they become problems.
• Ability to drive and valid driver’s license required.

Nice To Haves

• Experience in sales operations, equipment sales support, order management, logistics coordination, finance support, accounting, or another process-heavy customer fulfillment role.
• Bachelor’s degree in business, accounting, operations, supply chain, or a related field.

Responsibilities

• Own the internal sales support process for assigned machine sales transactions from order receipt through final delivery.
• Review incoming sales orders for accuracy, completeness, required approvals, documentation, system updates, and downstream impacts.
• Coordinate equipment availability, sourcing, transfers, ordering activity, and configuration requirements to meet customer and sales commitments.
• Build and manage transaction timelines, logistics plans, shop preparation needs, delivery schedules, and key handoffs across internal teams and vendors.
• Proactively communicate status, risks, delays, and next steps to sales representatives through internal systems, email, and phone communication.
• Maintain accurate inventory records, including sold and reserved equipment status within company systems.
• Prepare customer invoices, charge estimates, and supporting accounting entries required for completed sales transactions.
• Partner with finance teams to support customer financing requests and facilitate successful order fulfillment.
• Manage and maintain complete machine files, including financial, warranty, delivery, and related transaction documentation.
• Coordinate machine preparation activities with service departments and external vendors to ensure equipment meets customer specifications.
• Arrange and track installation of attachments, parts, repairs, and other equipment modifications while managing related vendor invoices.
• Organize transportation logistics, freight documentation, purchase orders, and delivery paperwork to ensure on-time asset delivery.
• Coordinate equipment demonstrations and loaner units, including scheduling, equipment readiness, customer documentation, and billing support.
• Develop and maintain a strong understanding of equipment, rental products, product configurations, and sales support processes.
• Cross-train and provide support across multiple sales support functions, including General Line (GL), CCE, SITECH, EPG, and Used Equipment operations.
• Travel is required for training and/or to assist at other locations.

Benefits

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Comprehensive medical, dental, and vision plans
• Basic Life & AD&D, short-term disability, & and long-term disability
• Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
• Casual dress attire
• Family-owned company where you’re more than just another employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level