Inside Sales Rep I

Forum Energy Technologies•Houston, TX

About The Position

The Inside Sales Representative I manages assigned customer accounts and supports the full lifecycle of customer orders. The role responds to product and service inquiries, prepares timely and accurate quotations, enters and maintains sales orders, resolves routine customer issues, and ensures customer and order information is complete and current in the ERP system. The representative collaborates with Outside Sales, Engineering, Supply Chain, Manufacturing, and Finance to meet customer needs and internal business requirements. Strong communication, organization, multitasking, problem-solving, and attention to detail are essential. The role maintains a quality-focused and customer-oriented approach in all activities. FET (Forum Energy Technologies, Inc.) is a global company serving the crude oil, natural gas, and renewable energy industries. Headquartered in Houston, Texas, FET has quality manufacturing, distribution, and service facilities supporting major energy-producing regions worldwide. Its products and services span from the underwater reservoir to the refinery and from the sea floor to above-ground transportation lines. FET works with customers as partners to provide solutions to their changing challenges.

Requirements

High school diploma or equivalent required.
Working knowledge of customer service practices and techniques in an industrial, manufacturing, distribution, or similar environment.
Familiarity with quotation, order entry, order fulfillment, and customer account processes.
Ability to learn company products, services, terminology, and sales processes.
Competent to proficient in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
Strong verbal and written communication skills.
Strong organizational and documentation skills.
Detail-oriented approach and commitment to accuracy and quality.
Effective problem-solving skills and resourcefulness.
Ability to manage multiple priorities and customer requests in a fast-paced environment.
Ability to work effectively with customers and cross-functional internal teams.
Ability to remain professional and solutions-focused when responding to complaints or time-sensitive issues.
Ability to recognize when an issue requires escalation or additional technical support.

Nice To Haves

Associate degree in Business, Sales, Marketing, or a related field.
Familiarity with ERP or order-management software; Microsoft Dynamics 365 Business Central experience is preferred.
One or more years of customer service, inside sales, order entry, sales support, or related experience preferred.
Industrial, manufacturing, distribution, or related industry experience preferred.

Responsibilities

Process customer quotations and sales orders in Microsoft Dynamics 365 Business Central.
Accurately enter customer information, pricing, product details, delivery requirements, and supporting documentation.
Maintain records and documentation in accordance with company procedures and quality requirements.
Respond to customer calls and emails about products, services, quotations, order status, lead times, deliveries, and account-related questions.
Liaise between customers and Engineering to obtain technical information and product clarification.
Coordinate with Supply Chain and manufacturing locations to obtain product availability, lead times, production status, and delivery updates.
Partner with Finance on customer account questions, invoice discrepancies, credits, and billing issues.
Build and maintain positive, professional customer relationships through responsive and accurate communication.
Resolve routine customer complaints and order issues, including shortages, shipping discrepancies, damaged items, and delivery concerns.
Work with Inside and Outside Sales colleagues to support customer requirements, quotations, order execution, and account activities.
Maintain accurate, up-to-date customer account, quotation, and order information in company systems.
Monitor open quotations and sales orders and communicate relevant updates to customers and internal stakeholders.
Generate routine customer, quotation, order, and sales reports as needed.
Perform other related duties as assigned.