INSIDE SALES REP - I

Controls Center • Indianapolis, IN

5d • $20 - $24

About The Position

The Inside Sales Representative focuses on building customer relationships, filling orders, sizing and selling equipment, and conducting limited telephone marketing. The role requires product knowledge and strong time management, interpersonal, and communication skills. The representative supports the company’s mission to “Make the tech in the truck more efficient” and its vision to “Enhance lives through solutions.”

Requirements

• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Excellent verbal, written, and communication skills.
• Strong attention to detail.
• Excellent time management skills.
• General knowledge of inventory systems.
• General knowledge of HVAC products, concepts, and the industry.
• Skill in using web-based tools to research products and information.
• High school diploma or GED required.
• Two years of experience as a Sales and/or Service Associate in HVAC or a similar industry preferred.

Nice To Haves

• Knowledge of RF-based inventory systems.
• Vocational school degree or certificate, associate degree, or bachelor’s degree in a related field.
• Two years of experience as a Sales and/or Service Associate in HVAC or a similar industry.

Responsibilities

• Develop meaningful customer relationships to encourage trust and loyalty.
• Understand and demonstrate products or services to customers.
• Determine customers’ replacement HVAC/R parts based on inspection or verbal descriptions.
• Research and source products using computers, catalogs, telephone, or other resources to meet or exceed customer needs.
• Enter sales orders into the computer system.
• Balance cash drawers, create credit invoices, process pick/pack orders, and handle will-call orders.
• Process customer returns and warranties.
• Perform other job-related duties as assigned.

Benefits

• Generous paid time off policy.
• 401(k) retirement program with company match.
• Medical, dental, and vision plans.
• Medical Expense Reimbursement Program featuring a Healthcare Savings Account and “No Deductible” medical plans.
• Employer-paid short- and long-term disability insurance and life insurance coverage.
• College tuition program.
• Comprehensive Employee Assistance Program.
• Multiple bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED