Sales Support/Appointment Coordinator

Fred Martin Motor Company • Barberton, OH

1d

About The Position

The Customer Service Sales Support Representative receives, processes, verifies, and distributes information from inbound and outbound calls. Calls may involve inquiries about new and pre-owned vehicles, dealership-generated internet leads, and requests for general information. The role involves speaking with warm leads rather than making cold calls and working with assigned sales staff to support customer follow-up and engagement.

Requirements

• Self-starter mentality and ambitious spirit.
• Eagerness to learn and improve.
• Excellent communication and follow-up skills.
• Results-driven.
• Ability to sit for prolonged periods.
• Clean driving record and valid driver's license.
• Ability to pass a background check and drug screening.

Responsibilities

• Work cohesively with assigned sales staff to ensure customer follow-up and engagement are completed.
• Ensure all customer contacts are professional and courteous, and document them in the system with a meaningful message that benefits the customer and dealership and encourages an in-store visit.
• Coordinate with sales staff to identify the best contact method for each customer, such as email, phone, or messaging.
• Anticipate and conduct timely follow-up with prospects.
• Review prospect information to ensure the dealership receives all relevant information.
• Assist with overflow phone calls and internet leads.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with match
• Generous paid time off
• Up to 3 weeks of paid vacation
• Growth opportunities
• Promotion from within
• Paid training
• Employee vehicle purchase plans
• Long-term job security
• Health and wellness offerings
• Discounts on products and services
• Cell phone discounts
• Fitness membership discounts
• Referral bonus opportunities for all employees up to $3,250

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed