Sales Support and Marketing Coordinator

California Closets•Frisco, TX

11h•$28 - $30

About The Position

The Sales Support and Marketing Coordinator supports market growth by combining sales administration with local marketing that drives brand awareness, qualified lead generation, and customer engagement. The role partners with the sales team to manage lead and CRM processes, support the client experience, and coordinate marketing efforts that increase showroom traffic and business opportunities. It also helps maintain community presence, improve online visibility, support referral partnerships, and execute targeted campaigns and events. The coordinator monitors and reports marketing and sales performance metrics to help identify opportunities to improve results and contribute to market growth. This is a 40-hour-per-week opportunity with some weekend availability required. The stated pay range is $28–$30 per hour. Training takes place in Irving. The company-owned location offers medical, dental, and vision insurance; PTO and paid holidays; a 401(k) retirement plan with company match; promotional opportunities; company discounts; and referral bonuses. Franchise locations are independently owned and operated and may offer different benefits.

Requirements

High school diploma and/or GED.
1–2 years of administrative and/or customer service experience in construction or the home renovation/improvement industry, preferably in a luxury brand environment.
Proven track record in social media management, event planning, customer service, and CRM experience.
Ability to perform data entry quickly and accurately.
Tech-savvy, with the ability to quickly learn and use business systems such as CAD, Epicor, Salesforce, and Microsoft Office.
Some weekend availability is required.

Nice To Haves

Associate degree related to business and/or sales administration from an accredited college or university.
Calendar management or regional scheduling experience.
Salesforce experience is a plus.

Responsibilities

Develop and execute local marketing campaigns and tactics to increase brand awareness, showroom traffic, qualified appointments, and sales opportunities.
Coordinate seasonal and promotional marketing campaigns, including customer referral programs, client appreciation events, home shows and community events, grand openings and open houses, direct mail, local social media advertising, and new product promotions.
Work with Corporate Marketing to localize national campaigns and align local marketing with company branding standards.
Maintain a local marketing calendar and coordinate campaigns across digital, social, community, and direct marketing channels.
Create localized social media content featuring completed projects, customer stories, team members, promotions, events, and community involvement.
Maintain local digital marketing channels and listings, including showroom information, website content, Google Business Profile, Yelp, and social media platforms.
Maintain Design Consultant biographies, project photography, marketing assets, and showroom content.
Manage Digideck/Hepburn content and local market assets, keeping project photography, presentations, and market-specific offers current.
Coordinate showroom events and educational workshops to showcase products and generate prospective client leads.
Identify and support sponsorship and community partnership opportunities that increase local brand visibility.
Respond to incoming phone calls, emails, website inquiries, and showroom requests; provide customer service and route inquiries appropriately.
Manage lead activity in Salesforce CRM, including timely assignments, accurate documentation, and follow-up processes for Design Consultants.
Collaborate with Design Consultants on lead follow-up, pipeline management, and conversion opportunities.
Generate, analyze, and distribute weekly and monthly reports on consultations, lead activity, pending opportunities, open projects, and showroom traffic.
Support sales administration, including warranty requests, trade program administration, add-on sales, and customer communications.
Coordinate showroom events.
Coordinate major company events, including the Annual Celebration and holiday party, by securing vendors such as catering, equipment rentals, bartending, music, and valet.
Coordinate room setup, hospitality, and logistics for Installer Meetings and Sales Meetings.