MARKETING AND SALES COORDINATOR

FellowshipLife Inc•Woodstown, NJ

6h•$20 - $21

About The Position

Under the supervision of the Senior Director of Marketing, the Marketing and Sales Coordinator facilitates new Residents’ transition into the community and serves as a central point of contact for Residents and families, the Senior Director of Marketing, Sales Counselors, and the Chief Marketing & Innovation Officer. The role requires sound judgment, effective communication, administrative and organizational skills, and the ability to balance multiple priorities. The Coordinator is expected to maintain professional working relationships and uphold Fellowship Senior Living’s mission, core values, and person-directed lifestyle philosophy. The Coordinator manages move-in and move-out processes, including settlement paperwork, apartment preparation, move-in arrangements, and coordination with internal teams and outside parties. The role also supports sales and marketing activities, events, outreach, prospect communications, reporting, and marketing-material inventory. The position requires at least three years of related experience. An associate’s degree in marketing or a related field is preferred. The Coordinator uses Microsoft Office and marketing or CRM software such as Sherpa, and communicates with prospects, families, Residents, and colleagues. The work may involve more than 40 hours per week and evening or weekend availability for special events. The work environment may include exposure to infectious diseases, harmful chemicals, infectious waste, unhygienic conditions, and potentially hazardous materials, as well as stressful or emotional situations. Physical duties include regular movement and the ability to stand, walk, push, pull, carry, move, bend, kneel, squat, reach, stretch, and lift.

Requirements

At least three years of related experience; senior living community or sales office experience is preferred.
Proficiency in Microsoft Office and marketing-related or CRM software, such as Sherpa.
Strong organization and multitasking skills in a fast-paced environment.
Self-motivation and the ability to set and follow goals and work independently.
Strong interpersonal skills to communicate and cooperate with a diverse group of prospects, families, visitors, and team members, and to respond courteously and tactfully to instructions and requests.
Strong assessment skills, including insight into prospects’ and families’ preferences and needs; strong communication and relationship-building skills; and the ability to explain needs to others.
Excellent written and spoken English communication skills, in person and over the telephone, and the ability to listen attentively with appropriate hearing acuity.
Ability to work with a mature Resident population and help create a warm, caring, and supportive environment for on-campus and off-campus clients.
Understanding and support of Fellowship Senior Living, Inc.’s mission and philosophy.
Ability to understand the Residency Agreement as it applies to daily life in the community.
Ability to assess situations, examine potential causes and options, and develop appropriate, Resident- and client-centered responses.
Understanding of healthy conflict-resolution techniques and ability to address personal conflicts in keeping with Fellowship Spirit culture.
Ability to perform position duties in compliance with federal, state, local, and Fellowship Senior Living regulations and maintain accurate records.
Ability to complete Fellowship Spirit certification and attend additional training and educational programs.
Availability for more than 40 hours per week when needed and for evening and weekend work during special events.
Ability to observe standardized safety and infection-control guidelines and wear personal protective equipment when needed.
Ability to perform physical activity and moderate movement throughout the workday, including standing, walking, pushing, pulling, carrying, moving, bending, kneeling, squatting, reaching, stretching, and lifting.
Ability to operate office equipment and other equipment, using normal visual range and acuity, color determination, and the ability to distinguish letters and numbers.

Nice To Haves

Associate’s degree in marketing or a related field.
Experience in a senior living community or sales office setting.

Responsibilities

Manage move-in processes with Residents and families, including settlement paperwork, file setup, lease agreements, scheduling final settlement signing, and obtaining required documentation from Residents, families, physicians, financial advisors, and others.
Coordinate apartment turnovers and material selections, and ensure apartments are in acceptable condition for move-in by working with plant operations, contractors, and building operations.
Coordinate move-in day activities and arrangements, including parking, cable, utilities, amenities access, dining services accounts, and keys or fobs.
Provide new Resident information to the marketing committee and assist with Residents’ transitions into the community.
Coordinate apartment walkthroughs with maintenance and housekeeping for move-outs, and schedule the work needed to make apartments show-ready.
Provide sales support to the Senior Director of Marketing and sales team, including handling and routing telephone inquiries, taking event RSVPs, maintaining mailing and suppression lists, hosting events, and participating in community outreach.
Coordinate event details with team members in other departments.
Compile accurate and timely reports, including weekly productivity and monthly occupancy reports.
Participate in daily and whiteboard meetings, support prospects with creative approaches, and record notes in Sherpa.
Maintain an inventory of marketing materials.
Communicate with prospects, families, and team members clearly and respectfully; answer inquiries, provide direction and assistance, and exchange feedback and information as needed.
Maintain accurate records and follow applicable policies, procedures, and regulations; participate in sales training and coaching.
Use confidentiality and proper chain of command when sharing information, changes, or concerns about Residents and clients.
Maintain a safe, comfortable, and functional work environment and encourage continuous quality improvement.
Promote the community positively and communicate its values to Residents, families, visitors, and team members.
Support coworkers in meeting job requirements, contribute to team decision-making and problem-solving, and offer ideas to improve team performance.
Attend in-service training and other educational programs, continue learning, and stay informed about laws, regulations, policies, procedures, best practices, and industry changes.
Work evening and weekend hours for special events and perform other duties or cross-trained assignments as needed.