Sales Support and Center Operations Coordinator

Fastsigns•Austin, TX

16h•Onsite

About The Position

FASTSIGNS of Austin - Burnet Rd is hiring for a Sales Support and Center Operations Coordinator to join our team! This role involves greeting and directing customers, driving follow-up on estimates and approvals, supporting the sales team with daily tasks and marketing materials, keeping orders on track, handling accounts receivable and payments, and maintaining an organized and clean center. The ideal candidate is reliable, friendly, comfortable with customer service and collections calls, organized, and possesses strong computer skills.

Requirements

High school diploma or equivalent
1–2 years in customer service, front desk, retail, or admin
Comfortable communicating by phone and in person
Strong computer skills — email, data entry, and willingness to learn order-management software (e.g. CoreBridge)
Willingness to handle AR/collections calls and conversations about past-due balances
Strong organization and the ability to juggle several tasks and follow-ups at once
Dependable attendance and reliable transportation
Reliable: you show up, follow through, and people can count on you.
Friendly with excellent customer service: you make people feel welcome and taken care of.
Comfortable having difficult conversations: including direct, professional conversations about money and past-due balances. Collecting on overdue invoices is a real and important part of this role.
Organized: you juggle multiple tasks and follow-ups without dropping the ball.

Nice To Haves

Prior experience in signs, print, or a production/manufacturing environment
Familiarity with marketing tools — Canva, social media, email marketing
Sales support or office coordination experience
Bookkeeping or invoicing experience (AR, QuickBooks, applying payments)

Responsibilities

Greet and direct customers: answer calls, welcome walk-ins, and connect each person with the right salesperson.
Drive follow-up: chase outstanding estimates, proof approvals, and check in with first-time customers to keep work moving and build repeat business.
Support the sales team: help with day-to-day tasks and marketing materials.
Keep orders on track: check in completed products and help move jobs to the finish line.
Handle the books that matter: collect on outstanding invoices (accounts receivable), apply payments, and submit credit card receipts.
Add the personal touch: write and send customer thank-you notes.
Keep the center clean, organized, and ready for customers.