Travel and Support Operations Coordinator

2020 Companies•Austin, TX

1d•Remote

About The Position

The Travel and Support Operations Coordinator plays a critical role in supporting field operations by providing technical assistance, scheduling support, quality assurance, and administrative coordination. This position serves as a key liaison between Field Service Representatives, scheduling teams, leadership, and internal stakeholders to ensure assignments are completed accurately, efficiently, and on time. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment.

Requirements

Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Exceptional organizational skills with strong attention to detail
Proven ability to multitask and manage competing priorities in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills
Ability to work independently while collaborating effectively with cross-functional teams
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
Reliable high-speed internet connection and a professional remote work environment

Nice To Haves

Experience with Salesforce, Workday, scheduling systems, or related platforms preferred
Call center, customer service, scheduling, dispatching, or field support experience preferred

Responsibilities

Serve as a primary point of contact for Field Service Representatives regarding assignments, expectations, operational processes, and system support
Provide technical support via phone, email, and remote access, assisting representatives with troubleshooting, system access, and locating job instructions
Act as a liaison between field teams, scheduling, and leadership to ensure clear communication and operational alignment
Research and document missed visits, late visits, and field-related issues, escalating trends and concerns as needed
Support route optimization and scheduling initiatives to improve coverage, reduce travel time, and control mileage expenses
Assist leadership with operational projects, market coverage planning, and other business initiatives
Assist with scheduling initial visits, revisits, and additional assignments based on business needs
Coordinate with representatives to confirm availability, job acceptance, and assignment readiness
Support schedule modifications due to callouts, client requests, or operational changes
Monitor scheduling gaps and staffing needs to ensure full market coverage and timely job completion
Maintain accurate representative availability and scheduling records within company systems
Communicate schedule updates, assignment details, and changes to field representatives in a timely and professional manner
Collaborate with Team Leads and internal departments to ensure efficient scheduling and workforce utilization
Conduct checkout procedures to verify completion of field assignments and identify potential issues
Capture, review, and audit fieldwork documentation, including videos, surveys, and photographs, to ensure quality standards and client requirements are met
Identify discrepancies, compliance concerns, or incomplete work and escalate issues for resolution
Monitor field performance indicators and support continuous improvement efforts
Perform data entry, reporting, auditing, and general administrative functions to support departmental operations
Manage travel arrangements, scheduling logistics, and operational coordination as needed
Generate reports and maintain accurate records to support business operations and decision-making
Respond promptly and professionally to inquiries from field representatives, candidates, clients, and internal stakeholders
Utilize systems including Salesforce, Workday, Dialpad, Microsoft Office, and other operational tools to support daily responsibilities
Continuously identify opportunities to improve processes, increase efficiency, and enhance the overall field experience