Sales Support Administrator

John Henry Foster Company•St. Louis, MO

1d•Onsite

About The Position

John Henry Foster Company is the largest, full-service pneumatic and hydraulic equipment distributor and service provider in the Midwest. As an employee-owned company, we have consistently grown to provide our customers with the best products and the best service in the industry. We have been serving our customers for over 75 years! We have a great opportunity for a skilled, detailed oriented, enthusiastic Sales Support Administrator to join our team! If you enjoy a fast-paced, growth driven environment where creative problem solving is encouraged this position is for you! This position performs duties required to support the customer facing sales positions, including Outside Sales, Technology Specialists, Inside Sales and Vendor Managed Inventory (VMI). It provides duties that include, but are not limited to, quote generation, order entry, price/cost updates, and vendor inquiries (delivery dates, expediting, shipping changes, etc.) to increase the overall efficiency and effectiveness of the customer facing sales positions.

Requirements

High school diploma or equivalent
Two to four years related experience in customer service/inside sales with at least one of our product lines; or equivalent combination of education and experience in related field is preferred.
Must be organized and possess the ability to deal with and solve work related problems involving standardized situations.
Ability to learn and utilize specific vendor technical information (parts, drawings, etc.)
Must be able to work on site Monday - Friday 8:00am - 4:30 with a 30-minute unpaid lunch.

Nice To Haves

Two to four years related experience in customer service/inside sales with at least one of our product lines; or equivalent combination of education and experience in related field is preferred.

Responsibilities

Primary point of contact for administrative support for customer facing sales positions. These positions include Outside Sales, Technology Specialists, Inside Sales, and VMI.
Communicate as needed with internal and external customers to ensure the highest level of customer experience.
Process sales personnel and customer requests and inquiries from an administrative standpoint including technical.
Create quotes and enter orders in ERP system for sales personnel and customers.
Conduct vendor inquiries for things such as pricing, lead time, expediting, changing or cancelling orders or shipping changes.
Create new part numbers, including part numbers requiring BOM’s in ERP system.
Making direct customer contact as necessary to provide support and a positive customer experience.
Create new customers in ERP system.
Update price and/or cost in ERP system using standard work process for Trade Agreements.
Invoice orders as needed may be scheduled to ship via outside sales or VMI van.
Arrange with various departments as necessary for customer orders that require special handling or expedited delivery. Follow up on urgent orders to ensure timely customer delivery.
Enter information into CRM as needed
Provide necessary backup for customer service, sales support and inside sales as needed.
Perform other duties as assigned.