Sales Support Administrator

ITW • Norwood, MA

2d • Onsite

About The Position

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Their systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. The company offers an engaging work environment and opportunities for personal and career development, built on established strength, core values, and team focus. The Sales Support Administrator for the Americas Sales organization provides administrative support to all members of their assigned team and shares accountability for their assigned team’s sales quotas. This role is important for ensuring customer satisfaction through accurate and efficient work, often acting as a liaison between the sales team, customers, and other departments to meet customer needs and demands.

Requirements

• 3 - 5 years of prior administrative experience
• Prior customer support experience, fielding and resolving inquiries in a well-structured professional manner.
• Ability to follow directions accurately and finish tasks in a timely manner.
• Solid written and verbal communication skills.
• Strong organizational skills, attention to detail, problem solving and solid judgment are essential.
• Telephone and interpersonal skills are required to ensure calls are managed in a timely, friendly and courteous manner.
• Collaborates with a diverse group of individuals while showing independence in balancing and prioritizing their requests.
• Requires experience at handling multiple work assignments concurrently and independently.
• Ability to adjust readily to change and adapt as needed.
• Forging strong relationships with customers.
• Proficient in using MS Office Applications; such as Word, Excel, Outlook and PowerPoint.

Nice To Haves

• Associates degree preferred

Responsibilities

• Performs administrative duties that may encompass scheduling customer visits for Sales Engineers, qualifying leads for systems and accessories inquiries, assisting in quotation follow-up with customers, creating quotations with assistance of your Sales team, facilitating mail/email campaigns, executing sales product seminars and the mailing of product literature and promotional items to customers.
• Accurately processes orders and oversees the order process by handling the review of purchase order terms, communicating the order acknowledgement, order status, delivery details and ensuring that all relevant order details are updated within our CRM systems.
• Assists in the creation and submission of customer proposals while working with the Contracts Administrator.
• Handles a wide variety of situations and conflicts by effectively communicating the needs and concerns of the customer which may require escalation when appropriate.
• Provides sales telephone queue coverage by screening incoming telephone calls and answering customer inquiries on pricing, product lead times, delivery status, and any shipping or service issues related to orders.
• Maintains purchase orders, customer documents and files in accordance with our ISO guidelines while ensuring the data integrity of our CRM system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees