Product Sales Support Administrator - Area

US Foods•Portland, OR

19h•$24 - $34•Onsite

About The Position

Join Our Community of Food People! BASIC PURPOSE Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information. We help you make it! US FOODS® is one of the largest food distributors with a culture and history of promotion from within, excellent training programs and a continuous improvement focus. We are looking for a Product Sales Support Admin who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family. US FOODS® has a lot to offer: US FOODS® is the company built on YOU Matter, where your hard work is rewarded We are committed to compensation, benefits that respect, and reward our employees for their dedication and hard work Paid Training AND Paid Overtime Service recognition and employee rewards Excellent Leadership EXCELLENT Benefits: Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. SCHEDULE: 1st Shift Home office at our Woodburn Distribution Center Mon-Fri 8 am - 5 pm Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $24 and $34 per hour. As applicable, this role will also receive: overtime compensation. Main Ingredients of the Job! As a US FOODS® Product Sales Support Admin you will be responsible for supporting the sales division by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS. Execute sample policy to obtain samples for customers and/or Territory Managers Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes. Prioritize requests based on urgency and customer status. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries. Develop product category knowledge in order to suggest substitute product when necessary. Great Product Sales Support Admins are crucial to the US FOODS® team and one of the important faces of our organization. Our Product Support Sales Admins strive for integrity and reliability, while building trusting relationships with team members. What you bring to the table : Education/Training: College degree or equivalent distribution or food service supply chain experience required. Related Experience Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred. Knowledge/Skills/Abilities Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escalate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude. Your efforts as a Product Sales Support Admin are the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service. Stay updated by following US Foods on any of our social media platforms at the bottom of the page!

Requirements

College degree or equivalent distribution or food service supply chain experience required.
Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
Must be external and internal customer service focused.
Ability to research, escalate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building.
Must have the ability to overcome objections and obstacles with a solution based attitude.

Nice To Haves

Previous US. Foods experience preferred.
PRISM skills preferred.

Responsibilities

supporting the sales division by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools
Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
Execute sample policy to obtain samples for customers and/or Territory Managers
Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
Prioritize requests based on urgency and customer status.
Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
Develop product category knowledge in order to suggest substitute product when necessary.